On-the-ground community relations
Professionals who visit, listen and maintain the relationship with each community throughout the life of the project.
Community relations on the ground and online
Every community, connected to its project.
We facilitate communication between large projects and the communities in their area of influence: on-the-ground presence, a dedicated portal for each community, WhatsApp and a call center for inquiries and grievances, and a management system with a single source of truth.
65active communities, each with its own portal
5regions where we operate today, from Antofagasta to Santiago
+15years of our team's experience with communities across Chile
Our goal for 2027: reach all the way to Magallanes.
Mobile Office, on the road
The office that goes to the community.
Every week it sets up in a new town, bringing connectivity, information and support to people who live far from urban centers.
- ConnectivityInternet access and equipment to get connected on site.
- SupportA place to resolve questions about the project and the services.
- ServicesAccess to health, legal, psychological, educational and small-business professionals.
Mobile Office · typical route7 stops across 5 regions
Every week, a new town.
The challenge
One project, dozens of different communities.
Transmission lines, energy, mining, salmon farming and infrastructure projects cross territories where very different organizations coexist. Each one has its own way of organizing, its own pace and its own channels.
When information does not arrive on time, or concerns have nowhere to go, the cost shows up later: mistrust, conflict and delays.
Neighborhood councilsIndigenous communitiesAgricultural communitiesRural water committeesCommunity organizations
What we do
Six capabilities, one team.
Each project uses the ones it needs.
Mobile Office and connectivity
A unit with internet access and equipment that sets up in a new town every week, reaching places a digital channel cannot reach on its own.
A portal for each community
Each community has its own private space, with its name and logo, where it receives official project information and publishes its own news.
WhatsApp and call center
Two channels with equal weight for inquiries and grievances: WhatsApp, which communities already use every day, and a call center staffed by people for those who prefer to talk. Everything goes into the same record.
Integrated management system
A single source of truth for inquiries, grievances, commitments and activities, with real, concrete reporting. It integrates with your company's system or runs on our platform.
Support services for residents
Online health guidance and legal, psychological, educational and small-business support for people living in the area.
How information flows
We facilitate communication between your project and every community.
We support the conversation in both directions: project information reaches each community clearly, every concern gets a response, and everything is recorded in a single source of truth.
- 01The project informsThe update reaches each community's portal.
- 02A community asksVia WhatsApp or by calling the call center.
- 03Registered and assignedThe case is logged and taken on by a team member.
- 04Response and recordA reviewed reply goes back to the community, and the case lands in your system.
Project information Inquiries, grievances and responses
What your project gains
What changes for your project.
Information that arrives on time
Every project communication appears immediately in the channel of each community it is meant for.
Every inquiry gets an answer
Every inquiry or grievance, via WhatsApp or by phone, is recorded and followed through to closure. A person who knows the territory always replies, and every response is reviewed before it is sent.
Permanent presence in the territory
People and technology working together: on-the-ground relations, the Mobile Office, the portal and the contact channels operate as one system, not just through occasional meetings.
Reporting from a single source
Your entire relationship with communities in one record. It supports internal audits and the evidence required by standards such as the IFC Performance Standards, the ICMM Mining Principles, the World Bank Environmental and Social Framework and Chile's Law 21.719.
Less workload for your team
Your internal team works with organized, up-to-date information, without consolidating spreadsheets or rebuilding each community's history.
Local employment
Field operations include people from the communities themselves.
How we work
A method for working with many communities at once.
01 · Mapping
Understand the territory
We identify and profile the communities in the area of influence, by territory or project segment.
02 · Setup
Open the channels
We set up each community's channel and plan the Mobile Office route.
03 · Operation
Be present
We inform, listen and provide support on the ground and online.
04 · Follow-up
Report back
We record inquiries, grievances and activities, and make them available in your management system or on our platform.
Who we serve
For projects connected to the territory.
We work with projects that engage with communities across the territories where they operate.
Power transmissionEnergyMiningSalmon farming and aquacultureWater and desalinationInfrastructure and concessions
Confidentiality
What is shared with us stays with us.
We facilitate communication between companies and communities, and information flows both ways: project details toward the territory, concerns and personal data toward the project. That is why confidentiality applies from the very first contact and at every stage of our work.
A senior team, in charge from start to finish
Our team brings more than 15 years of experience working with communities across Chile. The person who first contacts you guides you through the entire process.
Mutual non-disclosure agreement
We sign it before reviewing any details of your project.
Each community sees only its own
Every channel is private, with restricted access. Nothing is published without authorization.
Personal data protection
We safeguard the data of people in each community through processes aligned with Chile's Law 21.719, effective December 1, 2026.
Access only for those who need it
Information about each project and each community is visible only to the authorized team.
How we start working together
- First conversation
We understand your project in general terms, without sharing sensitive information.
- Non-disclosure agreement
We sign a mutual NDA before going into detail.
- Review and demo
We analyze the territory and show you how the platform works, using sample data.
- Proposal
A plan tailored to your project and its communities.
Contact
Does your project engage with many communities?
Let's talk about how to keep each one informed, heard and connected. We reply within 48 business hours.
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Are you part of a community? Log in to your portal or message your community's WhatsApp channel.